Security Center

We at Shetewy Pay invest substantial time and resources in the latest security protocols and technologies. It is our highest priority to create and maintain a secure environment so you can access your account and manage your financial transactions with peace of mind.

Data Protection

During your registration with Shetewy Pay, you, the account owner, will be prompted to select and enter a personal password to provide a first line of defense for your account. Only you are involved in the selection process, and you can update your password in the future whenever you wish. Passwords are encrypted and inaccessible to anyone inside Shetewy Pay.

All of your personal data, as well as each transaction, is protected by strong encryption that makes data unreadable. Once we receive your information, it is protected within our network by secured firewalls.

All data is backed up continuously. In addition to electronic protections, Shetewy Pay has implemented procedures to protect the physical security and integrity of all data. We are constantly updating our protocols to prevent losses to our facilities through fire, physical theft and accidents. Every access point, either hardware or software related, is protected by secured firewalls and virus detection systems which eliminate tampering and hacking. Along with our IT staff continually reviewing our systems and applying software patches to close any potential breaches in security, our systems undergo a mandatory annual and comprehensive PCI audit.

Preventing Fraud and Scams

At Shetewy Pay, every transaction is heavily guarded behind our firewalls and sophisticated anti-hacking techniques. We monitor each and every transaction to prevent fraud, identity theft, phishing encounters, and other attacks.

Once a probable attack is identified, our dedicated teams of security specialists investigate the source and take precautions to protect your account, as well as those of other account holders.

Email Notifications about Card Usage

You will receive email notifications from Shetewy Pay when updating your account information or for additional normal business. If any unusual account activity is detected, you will receive an email from us detailing the transaction. Should you not recognize this transaction, you will be provided an option to contact our support department night or day.

When you contact us, we may ask questions in order to verify your identity, such as account information and/or personal details.

Suspected Phishing Attempts or Other Suspicious Emails

If you receive a suspected ‘phishing’ email, spam, or other suspicious emails claiming to be from Shetewy Pay please do not click on any links or answer it. Instead, forward it to our customer support and a Shetewy Pay representative will get back to you as soon as possible.

When you forward the suspicious message, add the phrase “Suspected Phishing Email” to the subject. To do this in Outlook, for example, select the message and choose ‘forward’, change the subject line to “Suspected Phishing Email” and send. Other email and browser applications are similar.