Customer Assistance Policy

We prioritize financial security and reliable service. Our trained and experienced staff are available to assist with any questions or concerns and aim to provide timely resolutions.

We will issue a full response to any complaint within 14 business days of receipt. If additional time is required, we will notify you with a progress update and expected resolution date.

Complaints are initially handled by the Shetewy Pay Customer Care Case Specialists Team Leader. If the resolution provided is not satisfactory, you may escalate your complaint to the Shetewy Pay VP of Customer Care at [email protected], who is part of executive management and can review unresolved issues.