Security

Shetewy Pay designs its platforms with security and reliability as core principles. Our systems use modern web security practices to protect user accounts, application access, and stored information.

All connections to Shetewy Pay services are protected using encrypted HTTPS connections based on Transport Layer Security (TLS). This ensures that communication between users and our platforms is encrypted while in transit.

Data Protection

User accounts are protected through password-based authentication. Passwords are stored using secure cryptographic hashing methods and are not accessible to Shetewy Pay personnel.

Application sessions are protected through secure authentication mechanisms and automatic session expiration after periods of inactivity. Access to administrative systems is limited to authorized personnel.

We implement regular backups of user data to prevent loss. Electronic protections, secure infrastructure, and controlled access help maintain data integrity and availability. Our IT team continuously monitors systems and applies software updates and security patches to reduce potential vulnerabilities.

Hosting Data Centers

Shetewy Pay services are hosted and managed within Amazon Web Services' secure data centers, certified with SOC 1, SOC 2/SSAE16/ISAE 3402, and ISO 27001. Services are deployed in AWS Virtual Private Cloud (VPC) environments, and we use available AWS tools to protect data privacy and control network access. Learn more by visiting AWS compliance center.

Software Updates and Security Patches

Shetewy Pay regularly installs the latest software and security patches to maintain the integrity and security of its platforms.

Firewalls and Access Control

Shetewy Pay uses multiple firewalls and network protections to secure its systems, servers, and networks. Access to production infrastructure is restricted to authorized personnel and protected with secure authentication, including VPN and multi-factor authentication where applicable.

Penetration Testing and Vulnerability Scans

Our systems undergo regular audits and penetration testing by independent third parties to identify potential vulnerabilities. Security tools are used to detect risks, which are promptly addressed and remediated. Learn more about reported incidents or system status at Status Page.

Email Notifications

Shetewy Pay may send email notifications related to account updates or platform activity. Users should review any email carefully and report suspicious messages to our support team.

Data Segregation and Access

Each customer’s account and data are isolated using unique identifiers. Support personnel only access customer accounts upon explicit request. Our knowledge base and ticketing systems are separated from live accounts to protect data privacy.

Suspicious Emails or Phishing Attempts

If you receive an email that appears to be a phishing attempt or is otherwise suspicious, do not click on any links or respond. Forward the message to our support team with the subject line "Suspected Phishing Email" for investigation.

Security Inquiries

For questions or concerns regarding the security of Shetewy Pay platforms, contact our security team at security@shetewypay.com.