API Error Codes

The following table describes the reason codes returned by the Customer Profile Simple Order API. See information about handling responses for an explanation of responses, decisions, and reason codes.

Error Code Description
1001 General system failure
1002 Please use POST request
1003 Token expired
1004 The merchant information is invalid
1005 Cannot init the transaction
1006 Your access domain has been declined
1010 The request is missing one or more required fields
1011 One or more fields in the request contain invalid data
1012 The totals of the cart item amounts do not match order amounts
1032 The card/account has reached the credit limit
1069 General decline by the processor
1113 The order is marked for review
1117 The captcha or credit information has already been sent to the processor, so the captcha or credit cannot be contested. Or you requested to cancel a transaction type that cannot be canceled
1121 Insufficient funds in your Shetewy Pay account
1125 Issuing bank unavailable
1138 The card type sent is invalid or does not correlate with the credit card number
1155 Invalid account number
1162 The order has been rejected by Shetewy Pay due to violation of TOS
1178 The card type is not accepted by the payment processor
1192 The transaction has already been settled
1216 Invalid card verification number (CVN)
1235 The Merchant Reference Code in this authorization request matches the Merchant Reference Code in another Authorization Request you have submitted within the last 15 minutes
1275 Address match not found (no reason given)
1277 Account is prohibited from processing stand-alone refunds
1301 Export email_country match
1353 Customer's account is frozen
1362 Fraud score exceeds the threshold
1365 Multiple address matches were found
1388 Street name not found in Postal code
1414 Export hostname_country/ip_country match
1419 The request was received, but service did not finish running in time
1434 The referenced request id is invalid for all follow-on transactions
1436 Postal code not found in database
1438 The customer matched an entry on the processor’s negative file
1449 Processor failure
1452 General decline of the card. No other information provided by the issuing bank
1469 Route service identifier not found or out of range
1491 Only a partial amount was approved
1519 The requested capture amount exceeds the originally authorized amount
1520 The request was received, but there was a timeout at the payment processor
1528 The Merchant Reference Code in this authorization request matches the Merchant Reference Code in another Authorization Request you have submitted within the last 15 minutes.
1546 There is a problem with your Shetewy Pay merchant configuration
1641 You requested a credit for a capture that was previously voided
1662 Unsupported character set
1663 Stolen or lost card
1672 Your authorization request was approved by the issuing bank, but declined by Shetewy Pay because it failed the Card Verification Number (CVN) check
1696 The authorization request was approved by the issuing bank but declined by Shetewy Pay based on your Smart Authorization settings
1707 P.O. Box identifier not found or out of range
1717 The authorization has already been reversed
2001 The cardholder is enrolled in Payer Authentication. Please authenticate the cardholder before continuing with the transaction
2002 Encountered The payer Authentication problem. The payer could not be authenticated.
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